Complaints Policy

We always endeavor to provide the best service and products for our customers. However, on rare occasions, we recognize that there may be times where our customers may not be completely satisfied. To ensure that we are able to put things right as soon as we can, please read our complaints policy we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards. In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

Call us: 0118 952 6909

Write to us: 20-22 Richfield Avenue, Reading, RG1 8EQ

Email us: info@terrafirmapaving.co.uk

We aim to respond within 2 days of receiving your complaint and, where possible, will provide you with a date to inspect any problem raised and then to arrange a date for remedial action.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted Trader we use Ombudsman Services Ltd for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted Traders in the first instance on 0117 981 2929.

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WHY CHOOSE TERRAFIRMA

  • The South's leading driveway specialist
  • Family run business
  • Established for over 30 years
  • 10 year guarantee
  • 7 day price promise
  • We are Which Trusted Traders
  • Experienced and qualified staff
  • Full public liability insurance
  • Absolute peace of mind
Get a free quote 0800 2888 022

7 Day Price Promise

If within 7 days of placing your order, you find a lower price for products designed, made and installed to the same specifications and with the same guarantees, Terrafirma will refund the difference.