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0800 2888 022

Find your local number »
  • Reading 0118 373 2074
  • Crowthorne 01344 723047
  • Maidenhead 01628 436064
  • Windsor 01753 439251
  • Camberley 01276 889110
  • Farnborough/Fleet 01252 763241
  • Guildford/Woking 01483 789112
  • Haslemere 01428 768070
  • Alton/Bordon 01420 408055
  • Basingstoke 01256 686114
  • Newbury 01635 812011
  • Henley on Thames 01491 693352
  • High Wycombe 01494 611124
  • Kingston upon Thames 020 8226 4589
  • Weybridge 01932 698095


All numbers re-direct to our office based in Reading

Complaints Policy

We always endeavor to provide the best service and products for our customers.  However, on rare occasions, we recognize that there may be times where our customers may not be completely satisfied.  To ensure that we are able to put things right as soon as we can, please read our Complaints Policy on our website and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.  In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

Call us: 0118 952 6909 Write to us: 20-22 Richfield Avenue, Reading, RG1 8EQ Email us: info@terrafirmapaving.co.uk

 We aim to respond within 2 days of receiving your complaint and, where possible, will provide you with a date to inspect any problem raised and then to arrange a date for remedial action.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted Trader we use Ombudsman Services Ltd for dispute resolution.  In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them.  If you wish to do so please contact Which? Trusted Traders in the first instance on 0117 981 2929.

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